FAQs – General Issues, Shipping, and Returns

General Issues

  1. What should I do if the item I received is damaged or defective?
    We sincerely apologize for the inconvenience. Please contact our customer service team immediately. If the item is eligible for replacement under our policy, we will arrange a repair, replacement, or refund as quickly as possible.
  2. The item I received is not what I ordered. How can I fix this?
    Please reach out to our customer service team with your order details. We’ll ensure the correct item is sent to you, and we’ll guide you through the return process for the incorrect item.
  3. Why is the price I paid different from the price displayed?
    Pricing discrepancies may occur due to discounts, taxes, or system errors. Please contact us with your receipt details, and we will resolve the issue promptly.
  4. What if my receipt is lost? Can I get a copy?
    Yes, if you paid with a card, we can locate your transaction in our system. Please provide the purchase date and method of payment to our support team.

Shipping FAQs

  1. How long does delivery take?
    Delivery times depend on your location and the selected shipping method. Typically, delivery takes between [5] and [20] business days.
  2. Can I track my order?
    Yes, once your order is shipped, you’ll receive a tracking number via email. Use it to monitor your delivery status online.
  3. Can I change my shipping address after placing an order?
    You can request an address change if your order hasn’t been shipped. Contact our support team immediately to update your address.
  4. Do you offer free shipping?
    Free shipping is available for orders exceeding [specific amount] or during special promotions. Details are available at checkout.
  5. What should I do if my order is delayed?
    We apologize for any delays. Please check your tracking number for updates or contact our customer service team for assistance.

Returns & Refunds FAQs

  1. What is your return policy?
    We accept returns within [14] days of purchase for unused items in their original packaging. Clearance items or certain products may have special return conditions.
  2. How do I return an online order?
    To return an online order, log in to your account, go to the order details, and select “Return/Exchange.” Follow the instructions to ship the item back. Alternatively, contact customer service for assistance.
  3. Will I get a full refund for my returned item?
    Refunds are issued to the original payment method after the item has been inspected and approved. Shipping fees may not be refundable.
  4. What should I do if I don’t have the original packaging?
    Items returned without their original packaging may still be eligible for a refund or exchange, but conditions may apply. Contact customer service for further guidance.
  5. How long does it take to process a return and refund?
    Returns are processed within [14] business days of receiving the item. Refunds can take [5]–[30] business days to appear in your account, depending on your payment method.