Overview

This Return & Refund Policy outlines the terms and conditions for returning products purchased from Silver Chain (https://silver-chain.store/).

Returns

  • Eligibility:
    • Products must be returned within 30 days of the original purchase date.
    • Items must be in their original condition, unworn, undamaged, and in the original packaging (including any tags).
    • Exceptions:
      • Sale items (unless defective)
      • Personalized or custom-made jewelry
  • Return Process:
    1. Contact Us: Initiate a return request by emailing us at [email protected] within the 30-day return window. Include your order number and the reason for the return.
    2. Obtain a Return Authorization (RA) Number: We will review your request and provide you with an RA number and return shipping instructions.
    3. Ship the Item: Package the item securely in its original packaging (if possible) along with the original invoice and the RA number. Ship the package to the address we provide in the return instructions.
    4. Shipping Costs:
      • Return is free: If the error is on our part (e.g., incorrect item shipped, damaged item).
      • Customer bears shipping costs: If the return is without reason (e.g., customer ordered the wrong size or simply changed their mind).

Refunds

  • Processing Time: Once we receive and inspect the returned item, we will process your refund within 5 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Order Cancellations: If you cancel your order before it has shipped, we will issue a full refund. If the order has already shipped, you will need to follow the return process outlined above.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with photos or a video of the damage.
  • We will arrange for a replacement or issue a full refund, including return shipping costs.

Shipping Information

  • Shipping preparation: Allow 1 to 2 days for your order to be prepared for shipment.
  • Delivery time: Expect to receive your order within 5 to 20 business days depending on your location.

Disclaimer

This Return & Refund Policy may be subject to change without prior notice. Please check this page periodically for any updates.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at [email protected]